Refund policy

Refund Policy

At Meowify.pk, we take pride in the quality and craftsmanship of every custom tag we create. Because our products are personalized and made-to-order, please review our refund policy carefully before placing your order.

1. Custom, Made-to-Order Products

Every tag is engraved specifically according to the details you provide (shape, name, contact number, and message). As these are personalized items made exclusively for you, we do not accept returns or refunds due to change of mind, incorrect information provided by the customer, or personal preference once production has started.

2. Eligibility for Refund or Replacement

We will offer a free replacement or refund in the following cases:

  • The tag arrives damaged or defective due to a manufacturing fault
  • The engraving does not match the details you submitted at checkout (our error)
  • You received the wrong shape or item entirely

3. Reporting an Issue

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with the following:

  • Your order number
  • Clear photos or video of the received item showing the issue
  • A brief description of the problem

Claims made after this window may not be eligible for review.

4. Non-Refundable Situations

Refunds or replacements will not be issued for:

  • Incorrect spelling, names, or numbers submitted by the customer at checkout
  • Minor variations in engraving depth, shade, or tag texture, which are natural due to the handmade engraving process
  • Normal wear and tear over time
  • Delays caused by courier services once the order has been dispatched

5. Refund Method

Approved refunds will be processed back to the original payment method or as store credit, based on mutual agreement. Refunds are typically processed within a reasonable number of business days after approval.

6. Order Cancellations

Cancellation requests are only accepted before production begins. Once your tag enters the engraving process, it cannot be cancelled or refunded, as it is now a personalized item.

7. Contact for Refund Requests

To request a refund or replacement, please contact our support team through the website or our official social media pages with your order details.